5:30 P.m. - 6:00 P.m™
Everything you need to know about how to access technology services at the New School.
- MyNewSchool
- NetID
- New School Single Sign-On
- Newcard
- Non-Person Accounts
- Password Change/Reset
- VPN (Virtual Private Network) for Students
- Adobe Creative Cloud for StaffBannerHyperionPerceptiveTableau
- Google Drive
- Google Sites
- Office 365
- Online Meeting Platforms
- Zoom Web Conferencing
- Email AliasGmailGoogle CalendarGoogle GroupsMobile Devices (Email Setup)
- Large Scale/High Profile Events. back office process automation services Venue Leasing, Theatrical Performances
- Screenings of Documentaries and Full Length Films (DCP, Blu Ray, DVD)
- Small Scale Academic or Public Event without Specialized Technology
- Adobe Creative Cloud for Students
- Apps Anywhere
- AWS (Amazon Web Services)
- Drop Box
- Equipment Center
- Printing
- Qualtrics
- Scanning
- Technology Labs
- VMware
- Wireless Printing
- Fax Online
- Jabber Softphone
- Residence Hall Networks
- Telephones
- Voicemail
- Wireless Network
- Employee GuidesLaptop Choice ProgramNetwork Share DrivesPrinting (Office)
- 2-Step Login
- Information Security Handbook
- Information Security Policies and Standards
- Secure File Transfer (Secure Send)
- Two-Factor Authentication (Swivel PINsafe)
- Virtual Private Network (VPN) for Faculty & Staff
- Newcard Cash and Dining Dollars
- Classroom Equipment Training
A to Z
Current Issues
All systems operationalScheduled Maintenance
View scheduled maintenance
Report an issue
Help Contacts
- IT CentralIT CentralIT Central is currently operating remotely
Extended hours for the beginning of the Fall semester.
Hours:
7:45 a.m. - Midnight (Mon-Thurs)
7:45 a.m. - 9:00 p.m. (Fri)
Closed (Saturday)
Closed (Sunday)
Email: [email protected]
Submit an IT Service Request
646.909.4357 or dial HELP (4357) from a campus phone.
- Campus Card Services
Campus Card Services
Campus Card Service is currently operating remotely
Hours:
9:00 a.m. - 5:30 p.m. (Mon, Tue and Thurs)
9:00 a.m. - 6:00 p.m. (Wed)
9:00 a.m. - 4:30 p.m. (Fri)
Closed (Saturday and Sunday)
646-909-4472Email: [email protected]
- New School ZOOM Support Hotline
New School ZOOM Support Hotline
For immediate Zoom troubleshooting support call 646-909-9666 (ZOOM).
Hours:8:00 a.m. - 9:00 p.m. (Mon-Fri)10:00 a.m. - 6:00 p.m. (Sat)Closed (Sunday)
The New School Zoom Hotline is for immediate troubleshooting support to assist faculty, students and staff navigate to a specific zoom meeting, assist with zoom meeting controls and escalate specific issues to additional teams, ready to assist getting online classes moving.
Zoombombings can be reported to the Zoom Hotline or via email at [email protected].
- Events IT
Events IT
66 West 12th Street, Room 303
Hours:8:00 a.m. - 10:00 p.m. (Mon - Fri)9:00 a.m. - 5:00 p.m. (Saturday)
212.229.5300 x2310
Email: [email protected]
- Adobe Enterprise Customer Service
Adobe Enterprise Customer Service
www.adobe.com/in/company/contact.html
- Equipment CenterEquipment Center55 West 13th Street, Room 102
Fall 2020
Please note changes to our regular operations
Hours:September 14 - December 18, 202010:00 a.m. - 6:00 p.m. (Mon-Fri)
Closed September 7
Closed November 25-30
646.909.4556Email: [email protected]
- AWS Customer Support
AWS Customer Support
For specific questions about the AWS Educate program or guidance on AWS services, contact AWS Customer Support.
- Parsons ParisParsons ParisStudent Lounge, 45 Rue Saint Roch
Hours:
11:30 a.m. - 12:30 p.m. / 5:30 p.m. - 6:00 p.m. (Mon - Thur)
11:30 a.m. - 12:30 p.m. (Fri)
Email Parsons Paris Adobe Creative Cloud support.